Conditions d'utilisation

Order Policy

We want to ensure that you are getting a product most suitable to your needs. For some items, for example all Riese & Muller eBikes, you will be directly contacted by one of our team members to confirm the order. 

Cancellation Order Policy

You are able to cancel your order within 48 hours and before the order has been processed. 15% cancellation/restocking fee will be applied if you cancel your order after it has been processed. 

Exchange Policy

If you would like to exchange your purchased item, please contact us to receive the RA number. You are responsible for the shipping cost of returned and new exchanged item. 

Accuracy of Billing and Account Information

We reserve the right to decline any order you place with Quantum eBikes. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be fraud or placed by dealers, resellers or distributors.

Product Information and Prices

We are not responsible for the information available in our online store that may not be accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more complete or more timely sources of information. 

All prices and product descriptions are a subject to change anytime without notice.

Customer Reviews and Comments

We reserve the right to delete or not reply to user's review or comments that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable or violates any party’s intellectual property. 

 

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